Call Quality Analyst
Full time @Marketsof1 posted 6 days ago in Sales & Marketing Shortlist Email JobJob Detail
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Job ID 11812
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Career Level Executive
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Experience 2 Years
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Gender Female
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Industry Development
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Qualifications Degree Bachelor
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Salary 18300 - 23000
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HR Contact No 7200600967
Job Description
Position : Quality Analyst – (Matrimony industry is preferred)
Language : Tamil / Malayalam
Experience : 2+ Years
Location : Saibaba Colony, Coimbatore
Job Description :
- Audit both live and recorded telemarketing calls
- Review calls against established metrics for call length, quality and opportunity generation
- Grade telemarketing agents against balanced scorecards
- Provide feedback to telemarketing agent team leads on areas for improvement
- Coach telemarketing agent team leads on effective training methods
Qualification & Skills required :
- Presentation Skills and Communication skills
- Sales Training and Training & Development skills
- Customer Service skills
- Experience in delivering effective sales training programs
- Demonstrated ability in improving communication and customer service practices
- Excellent interpersonal skills and ability to work in a team environment
- Bachelor’s degree in business, Marketing, or related field
- Experience in the tele sales process training is a plus
Required skills
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